We help businesses evaluate their eCommerce operation and improve the end-to-end experience for their customers and staff. Every piece of the jigsaw from stock control to the UX of the checkout experience to the quality of fulfilment can be optimised to ensure that eCommerce revenues can grow.
Digital Transformation & Training
When a business lacks digital knowledge internally, staff can start to rely on inefficient processes or invest in expensive systems to get work done and projects delivered. We work with companies to help bring staff up to speed and find efficient, affordable ways of delivering work and reducing wasted man-hours. Since we often work directly with the owners/directors of our clients we're experienced in creating a set-up that benefits your staff, customers and balance sheet.
Digital Marketing Planning
With over a decade of agency and in-house experience of a wide range of digital marketing channels, we help companies plan their strategic mix of paid advertising, SEO optimisation, content marketing, social media and email activity. We can be quite hands-on to deliver elements of the digital marketing strategy or can work with staff to train them to plan and execute specific activity.
Who We Work For
Our work ranges from global strategic advice for a FTSE 100 company to email platform advice for privately-owned start-ups. At present our work is predominantly in the FMCG sector which matches in-house expertise as well as being a result of some kind recommendations within that sector. We don't tend to advertise heavily, finding that word-of-mouth keeps bringing new and interesting work to our door.
We have delivered projects for...
About The Owner
A teacher turned digital marketer, Kirk spent 5 years account handling in digital agencies with clients including the BBC, Paramount Movies, the COI, JVC and the National Trust. He moved to work in-house for the Healthspan Group becoming Head of Digital Ops for this multi-million pound direct to consumer company. Following a year as Chief Marketing Officer for a pure-play online business, he set up Digital Knowhow in 2015.
Certifications & Awards
Diploma in Digital Marketing
Institute of Direct Marketing
Certified Scrum Master
Sitecore Site of The Year
Project Manager, Nutrition Expert 2014
Best Retail & Consumer Site
Online Retail Awards, Pharma and Health Category 2014
A few of our favourite things.
Charity: War Child
Every month, we give directly to this charity which focuses on the health and care of children around the world that are displaced, injured and distressed by conflict.
All our internal business systems run using Google Apps for Business- which we find a more economical and efficient approach than that dated, bloated legacy software used elsewhere.